Action Collection of Boston

Healthcare Specialization

Healthcare Specialization, healthcare collection agency, MA, RI, CT, VT, NH, ME

Since we are unencumbered by layers of bureaucracy, yet armed with the latest technology, ACA frequently outperforms many of the larger healthcare collection agencies. This is also due to our unique blend of sensitivity and results-orientation. We understand the unique nature of healthcare debt. Because of this knowledge and experience, we are able to bring accounts to a successful resolution on your behalf with the minimal amount of disruption to the integrity of the patient, guarantor or family.

Our staff is skilled in all areas of third-party billing in order to affect payment from the appropriate payer. We have the ability to interface with third-party payors directly. This minimizes the amount of time and effort required for your staff to become involved in claims resolution on those accounts assigned for collections. We believe, as do many of our clients, that once an account is turned over to collections, the agency should be responsible for seeing to its conclusion.

Market Position

The client base we service includes many of the larger health systems, medical facilities and physician networks, as well as smaller hospitals, group practices and clinics. Many of our original clients are still with us to this day, thirty-three years later, still enjoying the quality of service, appreciation, and respect that they have come to expect from our agency.

Healthcare Experience

Many of our management and staff have come to us directly from the healthcare industry, including ACA’s president, Jay E. Gonsalves.

Following an eleven-year career in the hospital industry, Jay was a senior executive at one of the largest healthcare collection agencies in Boston for eight years. He holds a Master of Science degree in Healthcare Administration. He is past president of the executive committee of ACA International, Inc. (formerly The American Collectors Association). He is also a past president and national Director of the association's New England chapter and chairman of its legislative committee.

Consulting Services

For more specific billing/collection project work or consulting needs beyond traditional bad debt collections, we can also provide a wide array of healthcare accounts receivable services from system operation reviews to more specific registration, billing and collection projects. Services provided include the following:

Services provided through ACA Revenue Services include the following: Healthcare collection agency, MA, RI, CT, VT, NH, ME

  • Special Follow-up Projects (on and / or off-site)
  • Pre-Collection / "Early-Out" Programs
  • Total Self-Pay Receivable Management Programs
  • Third-party Billing
  • Education and Training
  • Systems Overview
  • Management Consulting
  • Staff Augmentation
  • Facilities Management
  • Operation Assistance